Terms

These cover using this website and booking work with RS Mechanics Mobile Vehicle Repairs. Nothing here affects your statutory rights as a consumer.

Booking online

• A booking made on this site is a request, not a confirmed appointment, unless the confirmation you receive says otherwise. We will come back to you to confirm the time.
• The times offered are ones free in our diary at the moment you look. Occasionally two people request the same slot at once; if that happens we will ring you and sort out another time.
• No payment is taken through this website, and nothing is charged for making a booking.

Where we can work

We need somewhere safe to work on the vehicle: firm, reasonably level ground with enough room to get around it, and where jacking is required, ground that will take a jack safely.

If we arrive and the location is not safe to work in, we will tell you and rearrange rather than take a risk with your vehicle or with ourselves. Where a job needs a ramp, wheel alignment equipment or an MOT bay, we will tell you before we come out.

Where the vehicle is on land you do not own or control — a shared car park, a workplace, a storage compound — it is for you to make sure we are allowed to be there and to work.

Prices and quotes

• We agree the price with you before starting. Nothing is done and then charged for afterwards.
• A quote is based on what we have been told and what we can see. If something else turns up once the job is under way, we stop, tell you what we have found and what it means, and you decide.
• Parts may be new or good-quality used, whichever suits you and the vehicle. We will tell you which.
• Payment is due on completion unless we have agreed otherwise in advance.

Changing or cancelling

Let us know as early as you can and there is no problem. A booking cancelled at very short notice, or an appointment where nobody is there and the vehicle is not accessible, may be charged for — we will have turned down other work for that slot and travelled to you.

Warranty

1-year warranty on all new parts, subject to normal fair use and correct fitting.

Used parts, and parts you supply yourself, are not covered by that warranty. Where you supply the parts, we charge for the labour and cannot be responsible for the part failing.

Vehicle details on this site

The registration lookup returns information the DVLA holds about a vehicle. It is provided to help you identify your vehicle when booking, and is shown as we receive it. Please check it looks right before confirming — if the details are wrong we may arrive with the wrong parts.

Coverage

The area shown on this site is a guide. Whether we take an online booking for an address depends on the postcode and the radius we currently work to, both of which can change. A postcode outside that area is not a refusal — ring us and we will tell you whether we can help.

This website

We try to keep everything on here accurate and up to date, but we do not guarantee it is free of errors or always available. The content, images and logo are ours and should not be reproduced without permission.

Getting in touch

If something has gone wrong, ring 07939 678149 or email [email protected] and we will put it right. We would always rather hear about it than not.

Law

These terms are governed by the law of England and Wales.